User Experience (UX) Content Strategist - IL or OH Office

US-IL-Chicago | US-IL-Lake Zurich | US-OH-Kettering
# Positions
ACCO Brands

Position Summary

ACCO Brands Corporation, one of the world’s largest suppliers of branded office products, with annual revenues of nearly $2 billion, is seeking a User Experience (UX) Content Strategist.  ACCO Brands Corporation markets products in over 100 countries across the globe through our own sales force and distribution networks. A global office products powerhouse, our leading brands help people work better in every workspace, everywhere. After more than 100 years of leadership in the office products industry, we look forward to continuing our tradition by hiring talented individuals guided by a spirit of innovation.



The User Experience Content Strategist, will manage the current intranet and help to lead the projects to rebuild build both the corporate intranet and internet sites. For all stages of the development, this person will hold responsibility for the overall visual design, site navigation, site content, engagement and training of users, coordination with key stakeholders and oversight of the technology. Additionally, this person will serve as an internal consultant in the development of the Human Resources Career site, housed on the corporate internet, which will be developed and managed by a third-party vendor.


Primary Responsibilities


Content: The actual words and files on the intranet

  • Coordinate creation of a visual design and theme for the sites
  • Conduct research to understand user needs
  • Lead efforts to create and maintain a sound site navigation (information architecture)
  • Manage the homepage to maintain a proper balance of content and tools
  • Oversee authoring and proper use of online channels for official company news
  • Manage projects to deliver content or tools to mobile devices
  • Lead projects to improve specific sections and/or deliver new tools
  • Monitor user-generated content for appropriateness
  • Monitor site analytics and report on key performance indicators (KPIs)


Technology: The underlying hardware and software

  • Oversee software selection, including creation of requirements/specifications
  • Ensure proper coordination between the IT Department and software vendors
  • Understand the basic technology platforms at play
  • Liaise with the IT Department and software vendors on technical questions of implementation and upgrades
  • Manage common administrative tasks in the intranet software, or liaise with IT staff around those tasks


Engagement: Interaction with users and stakeholders

  • Coordinate oversight and work with planning bodies
  • Manage the core implementation team
  • Work closely with key stakeholders to understand their needs and involve them in planning and problem solving (including Communications, IT, HR, Risk and Legal, as well as executives and administrative staff)
  • Coordinate the efforts of central content owners
  • Involve users in structured design and planning activities
  • Communicate actively with all main stakeholder and user groups
  • Provide introductions and training to users of all different levels (including average users, content owners, news authors)


Administrative Responsibilities

  • Engage consultants as necessary for implementing certain development, planning and design activities
  • Maintain corporate web development project budget


Position Qualifications

  • Two to five years of experience managing and implementing intranets or collaboration software
  • Basic understanding of the components of common web technology (HTML, CSS, JavaScript)
  • Understanding of top level business strategies and organizational structures
  • Project management experience
  • Excellent verbal and written communication skills
  • Excellent interpersonal skills
  • Strong leadership skills to coordinate and facilitate activities with colleagues
  • Ability to handle sensitive and confidential situations with diplomacy
  • Highly experienced with Office applications, including word-processing, spreadsheet and presentation software
  • High level of comfort with social software and other web-based technologies


This position reports to the Director of Corporate Communications, with content development support from Corporate Communications team members.

Equal Opportunity Employer

ACCO Brands is an equal opportunity/affirmative action employer. The Company provides equal employment opportunity to all persons without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.


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