• Manager, eCommerce & Web Applications

    Location US-IL-Lake Zurich
    # Positions
    ACCO Brands
    External Referral Bonus
    Not Eligible
  • Position Summary

    ACCO Brands Corporation, one of the world’s largest suppliers of branded office products, with annual revenues of nearly $2 billion, is seeking a Manager, E-Commerce.  ACCO Brands Corporation markets products in over 100 countries across the globe through our own sales force and distribution networks. A global office products powerhouse, our leading brands help people work better in every workspace, everywhere. After more than 100 years of leadership in the office products industry, we look forward to continuing our tradition by hiring talented individuals guided by a spirit of innovation. This position is responsible and accountable for implementation, maintenance, support and sustainment of all E-Commerce and Web Applications related to North American business.


    Primary Responsibilities:

    • Own and support existing suite of eCommerce applications from brand websites through to back office support systems that drive online content and make that content available to our customers accordingly.
    • Owns the North American implementation of EPiServer platform to replace all other web platforms used in the area.
    • Support the implementation of any global Web and eCommerce tools and management processes in alignment with strategic business initiatives and regional product marketing teams.
    • Subject Matter Expert for all deployed eMarketing/eCommerce systems within the global organisation.
    • Leverage industry best practices and provide thoughtful leadership to the regional marketing teams regarding product marketing and ecommerce approaches, social media, and site analytics.
    • Manage the North American E-Commerce / Web resources and 3rd party vendors..
    • Own the management and support of all existing eCommerce and Web applications in North America.
    • Own the regional technical implementation of EPiServer DXC to replace other web platforms in North America.
    • Support the global eCommerce and Web Application roadmap with the rollout of a suite of tools to support ACCO Brands with eMarketing and eCommerce activities with varying levels of integration and complexity.
    • Be the point of contact and escalation for all issues related to the web sites, web applications, eMarketing services and analytics in the region.
    • Manage the relationship between ACCO Brands and the 3rd party organisations that provide tools in use by ACCO Brands within the region.
    • Escalate any global issues to the global ecommerce team and act as a conduit between them and the business.
    • Provide training and guidance as well as best practice support for all eMarketing and eCommerce activity in each region and brand.
    • Manage all eMarketing integration projects.
    • Support the teams bug tracking and escalation processes to ensure timely and effective management of issues and work in progress.
    • Provide regular reporting on integrations, developments and issues to the regional business units and global ecommerce team.
    • Support and drive projects related to corporate acquisitions that have web related elements including eCommerce integrations, platform migrations and large-scale eCommerce capability programmes.
    • Assist with support of the Global PIM application including user requirements gathering, issue resolution and improvements in collaboration with the global ecommerce team.
    • Work with external agencies and offshore resources to achieve team objectives.
    • Work with regional and brand eCommerce and web representatives to communicate developments, strategic direction and best practice.
    • Occasional travel to office locations as required.
    • Continually drive improvements and find ways to maximise value from our eCommerce and web properties including capabilities with the eCommerce channel of our partners and customers.


    Position Qualifications



    • Bachelor’s Degree in Computer Science, Information Systems, or other related or equivalent field.
    • Certification in any eCommerce or web based application technologies is an added plus.
    • Minimum 5 years’ experience in web / eCommerce solutions including at least 2 to 3 years’ experience in managing a team.
    • Multi-brand, multi-region eCommerce and eMarketing systems (CRM/Analytics/Email) and operations experience
    • Enterprise eCommerce applications and platforms which must include EPiServer. Oracle ATG eCommerce would be beneficial
    • Experience with eCommerce applications integrated with ERP systems a must, preferable SAP ERP.
    • Proven project management experience
    • Knowledge and experience of creation of HTML for eMail
    • Basic MS-SQL knowledge
    • Technically minded with understanding of business process
    • A passion for everything ‘online’, social media and eCommerce
    • Previous experience of IBM Watson, ESP
    • Ability to manage technical multi-faceted projects with many stakeholders
    • A true multi-tasker is essential


    Ability to travel up to 10%

    Equal Opportunity Employer

    ACCO Brands is an equal opportunity/affirmative action employer. The Company provides equal employment opportunity to all persons without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.


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