• Sales Support Coordinator

    Location US-NY-Sidney
    # Positions
    ACCO Brands
  • Position Summary

    Achieve. Create. Collaborate. Organize.

    Essential brands. Innovative products. Smart investment. Winning team. This is what you will find at ACCO Brands. We are passionate about building a culture that is committed to the success of our employees. If you are looking for an organization that offers rewarding opportunities and is dedicated to team orientation, learning and development, and flourishes with success, we invite you to be a part of building our company for the future.



    Position Summary: Provides value added support & services to the Sales Organization and Customer in order to maximize business value propositions and makes ACCO Brands a valued, best in class, partner. This position supports and ensures ACCO Brands is meeting the customer expectations where appropriate and is a key contact for the customer behind the sales lead. This encompasses the indirect channel of customers (Retail, Mass, Drug, Gift, OSS, Wholesale & Independent, excludes PFS & D2C) for the dated, school and office product categories.


    Essential Duties and Responsibilities:

    • Leads the process in obtaining timely and accurate SKU level data from various internal functional areas to meet customer requirements and timelines. Perform item set up directly into customer portals, Data Sync and/or alternate interface tools defined by customer. Monitor data integrity through consistent auditing of both internal and external information from multiple data sources. Ownership of customer front-end systems set up and validation, ensuring customer orders can be placed and shipped.


    • In support of Sales, provide accurate and timely item level pricing information to the customer. This is achieved by direct input into customer’s portals and/or review and validation of customer supplied spreadsheets. Assist Sales with price and deduction resolution to ensure timely shipment of orders and in support of Working Capital metrics.


    • Drives the collaboration and coordination with Sales, Marketing and other functional areas. Establish direction and strategy for customer and industry events adhering to customer requirements and timelines. Directs the planning and organizing of the catalog review and trade show process with Sales, Marketing and other areas as required. Assist the Sales team with preparation for customer meetings and presentations to maintain or grow our position in the market. Activities include but are not limited to; generating/establishing timelines, sales data, sample requirements, page edits, spec sheets, catalog copy, the overall assembly of the presentation binders, attendance at the event and post event follow up.


    • Partner in the development, communication and administration of standard Sales policies in support of overall Sales programs and coordinate customer specific exceptions to standard policies. Transcend functional boundaries to ensure that we deliver value to ACCO and its customers.


    • Administer channel and customer specific programs such as Direct Import, College Bookstore Imprint, Licensing and Final Inventory reporting. Serves as both the customer and organizational contact. Activities include but are not limited to request for quote, item set up, factory set up, testing paper work, bank presentations for payment and report generation.



    Position Qualifications


    1. Excellent oral and written communication skills.  Must be able to communicate with varying levels of internal & external customers.
    2. Must have strong analytical skills.
    3. Must be self-directed, able to participate in a team environment and be willing to “go the extra mile”
    4. Excellent organization/prioritization skills, ability to multi-task, work well under pressure, adapt to change and meet required deadlines in a fast paced environment while focused on details.
    5. Must have strong computer skills in particular to using Word, Excel, Powerpoint & SAP
    6. Must be willing to travel as necessary – less than 5% of the time.

    These worker characteristics are normally acquired through the completion of an Associate’s Degree in Business and/or a minimum of 2-4 years of experience, or equivalent. Knowledge of Office & Consumer Products Industry is a plus.

    Company Overview

    About Us

    You know our brands. You love our brands. You just may not know they are ours.

    If you have touched a Five Star® notebook, a Swingline® stapler, a Quartet® dry erase board, or a Kensington® computer mouse, you have touched part of ACCO Brands Corporation. With annual revenues of nearly $2 Billion, ACCO Brands (NYSE: ACCO) designs, markets, manufactures and sells branded academic, consumer and business products globally. The power of our brands, our unmatched global customer reach, and our strategic market strengths put us in a position to achieve global leadership and growth. We're proud of our long history of industry leadership and innovation and are focused on delivering exceptional value to our customers by providing unique, cutting-edge, branded products.

    Apply and build your future with ACCO Brands.


    More information about ACCO Brands, the Home of Great Brands Built by Great People, can be found at www.accobrands.com.


    ACCO Brands is an equal opportunity/affirmative action employer. The Company provides equal employment opportunity to all persons without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

    Equal Opportunity Employer

    ACCO Brands is an equal opportunity/affirmative action employer. The Company provides equal employment opportunity to all persons without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.


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