• Bilingual Customer Service Specialist

    Location US-OH-Kettering
    # Positions
    1
    Company
    ACCO Brands
  • Position Summary

    Achieve. Create. Collaborate. Organize.

     

    Essential brands. Innovative products. Smart investment. Winning team. This is what you will find at ACCO Brands. We are passionate about building a culture that is committed to the success of our employees. If you are looking for an organization that offers rewarding opportunities and is dedicated to team orientation, learning and development, and flourishes with success, we invite you to be a part of building our company for the future.

     

    ACCO Brands is seeking a bilingual (English/Spanish) Junior International Service Specialist in our Kettering, OH office

     

    Accountabilities:

    • Support sales business contract through leading order management activities. This includes timely and accurate order entry, order maintenance, order tracking, backorder management, EDI processing, returns processing, handling customer inquiries, responding to cross functional inquiries, allocation management, availability tracking, internal and external complaint management and providing world class customer service in general.
    • May attend some customer pre and post event planning meetings.
    • Possesses broad knowledge of the inner-workings of assigned accounts as well as the ACCO Brands International Consumer environment
    • Uses experience and knowledge to provide consultation, identify and implement efficiency improvements, gain synergies in the order to cash process, improve customer satisfaction, reduce number of internal breakdowns that impact the order to cash process and identify external issues that impede our ability to excel at demand management.
    • Prepare, analyze and communicate scheduled and ad-hoc customer specific reports. Create monthly status reports, sales reports, tracking reports, lost sales reporting, cut sheets when required by customer, backorder reports, and others as required. Perform detailed analysis of reports. Using this analysis, determine root causes of problems and recommendations to improve customer service metrics and/or increase efficiencies. When appropriate, assist in implementing these recommendations.
    • Assist with DIP order management activities regarding assigned accounts.
    • Serve as a customer contact regarding pricing, scheduling, shipping and reporting.

    Position Qualifications

    • High School Diploma; College degree preferred
    • 2-5 years of related experience
    • Bilingual (English and Spanish)
    • Advanced Microsoft Office skills (Excel, PowerPoint, Word)
    • Understanding of international exports preferred
    • SAP experience preferred

    Equal Opportunity Employer

    ACCO Brands is an equal opportunity/affirmative action employer. The Company provides equal employment opportunity to all persons without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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