• Customer Service Representative

    Location CA-ON-Mississauga
    # Positions
    ACCO Brands Canada LP dba Hilroy
    External Referral Bonus
    Not Eligible
  • Position Summary

    Achieve. Create. Collaborate. Organize.


    Essential brands. Innovative products. Smart investment. Winning team. This is what you will find at ACCO Brands. We are passionate about building a culture that is committed to the success of our employees. If you are looking for an organization that offers rewarding opportunities and is dedicated to team orientation, learning and development, and flourishes with success, we invite you to be a part of building our company for the future.  


    We are seeking a Customer Service Representative for our Mississauga, Ontario location. Reporting to the Sales Operations Manager, the Customer Service Representative will support a large variety of customers from small, local accounts through to large, strategic accounts. They will ensure the timely and accurate processing of all customer orders and inquiries with expedience and proficiency, with the goal of meeting company standards and exceeding customer expectations!


    Key duties of the role include:


    • Process incoming customer purchase orders via phone, fax and email; including order entry, order maintenance, credit and debit note processing
    • Place customer product orders using an ERP system while ensuring efficiency and high attention to detail.
    • Review and resolve issues related to pricing errors, discontinued items, below minimum quantities or below minimum order level.
    • Initiate contact with the customer to communicate and resolve any issues, respond to customer inquiries and consistently provide excellent service.
    • Ensure Return Merchandise Authorizations (RMA) are issued in accordance with company policies.
    • Work closely with 3PL providers and logistics teams to effectively manage outbound orders. 
    • Collaborate with cross functional partners including Sales, Service, Marketing, Distribution and Finance to resolve product quality issues in a timely and efficient manner.
    • Develop strong knowledge of ACCO products, policies, procedures and systems.
    • Support Manager by generating reports on department metrics.
    • Make recommendations for improvement of existing processes.

    Position Qualifications

    • Minimum High School diploma
    • Minimum 2 years of experience in a customer service role
    • Able to read, write and speak fluently in English
    • Excellent oral and written communication skills
    • Strong analytical and problem solving skills
    • Able to work independently, with a strong sense of organization and attention to detail
    • Committed to service excellence to ensure the best possible customer experience
    • Demonstrated ability to handle stress and resolve conflicts with diplomacy and tact
    • Working knowledge of MS Office suite
    • Knowledge of Oracle, SAP and other ERP systems is considered an asset

    About Us

    You know our brands. You love our brands. You just may not know they are ours.


    If you have touched a Five Star® notebook, a Swingline® stapler, a Quartet® dry erase board, or a Kensington® computer mouse, you have touched part of ACCO Brands Corporation. With annual revenues of nearly $2 Billion, ACCO Brands (NYSE: ACCO) designs, markets, manufactures and sells branded academic, consumer and business products globally. The power of our brands, our unmatched global customer reach, and our strategic market strengths put us in a position to achieve global leadership and growth.  We're proud of our long history of industry leadership and innovation and are focused on delivering exceptional value to our customers by providing unique, cutting-edge, branded products.


    Apply and build your future with ACCO Brands.


    More information about ACCO Brands, the Home of Great Brands Built by Great People, can be found at www.accobrands.com.


    Company Overview





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